Terms of Service

Last updated: November 2024

1. Introduction

These Terms of Service ("Terms") govern your use of the LuxaMax Lighting Automation website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

LuxaMax Lighting Automation is a company registered in England and Wales under company number 12345678, with our registered office at 142 Kensington High Street, London, W8 7RG, United Kingdom.

2. Definitions

• "Company", "we", "us", "our" refers to LuxaMax Lighting Automation
• "Customer", "you", "your" refers to the individual or entity using our services
• "Services" refers to all lighting automation services, consultations, and products we provide
• "Website" refers to cash-secrets.com and all associated pages
• "Agreement" refers to any contract for services between us and the customer

3. Website Use

3.1 Permitted Use

You may use our website for:

• Learning about our lighting automation services
• Requesting quotes and consultations
• Reading our blog and educational content
• Contacting us for legitimate business purposes

3.2 Prohibited Use

You must not:

• Use the website for unlawful purposes or illegal activities
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or other harmful code
• Scrape, copy, or reproduce content without permission
• Interfere with the website's functionality or security
• Impersonate us or provide false information

4. Services

4.1 Service Provision

We provide lighting automation services including:

• Residential smart lighting installation
• Commercial lighting automation systems
• Energy efficiency consultations
• System design and project management
• Ongoing maintenance and support

4.2 Quotations

All quotations are:

• Valid for 30 days unless otherwise stated
• Subject to site survey and final specifications
• Exclusive of VAT unless stated otherwise
• Based on information provided by the customer

4.3 Contracts

Service contracts are formed when:

• You accept our written quotation
• We receive your signed agreement
• Any required deposit is paid

5. Pricing and Payment

5.1 Pricing

• All prices are quoted in British Pounds (GBP)
• Prices are exclusive of VAT unless stated otherwise
• Additional costs may apply for changes to specifications
• We reserve the right to adjust prices for unforeseen circumstances

5.2 Payment Terms

• Deposits are typically required before work commences
• Progress payments may be required for larger projects
• Final payment is due upon completion of work
• Payment terms are generally 14 days from invoice date
• Late payment charges may apply as per our agreements

6. Installation and Completion

6.1 Access and Preparation

Customers must provide:

• Safe and reasonable access to work areas
• Adequate electrical supply and infrastructure
• Clear work areas free from obstructions
• Cooperation with health and safety requirements

6.2 Completion

• Work is considered complete upon practical completion
• Minor defects will be addressed during warranty period
• Customer acceptance may be required for certain projects
• Handover documentation and training will be provided

7. Warranties and Guarantees

7.1 Our Warranties

We provide:

• 5-year comprehensive warranty on our installations
• Manufacturer warranties on all equipment and products
• Workmanship guarantee for all professional installations
• 24/7 technical support during warranty period

7.2 Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse or negligence
• Normal wear and tear
• Damage from power surges or electrical faults
• Modifications made by third parties
• Acts of God, flooding, or extreme weather

8. Liability and Insurance

8.1 Our Liability

Our liability is limited as follows:

• Total liability shall not exceed the contract value
• We exclude liability for indirect or consequential losses
• Liability for defects is limited to repair or replacement
• Claims must be made within reasonable time of discovery

8.2 Insurance

We maintain appropriate insurance coverage including:

• Public liability insurance (£2 million)
• Professional indemnity insurance
• Employer's liability insurance
• Product liability coverage

9. Cancellation and Returns

9.1 Consumer Rights

For residential customers:

• 14-day cooling-off period for distance contracts
• Right to cancel before installation begins
• Cancellation charges may apply for bespoke items
• Refunds processed within 14 days of cancellation

9.2 Commercial Cancellation

For business customers:

• Cancellation terms as specified in individual agreements
• Reasonable charges for work completed
• Custom products may not be returnable

10. Intellectual Property

10.1 Our Rights

• We retain all intellectual property rights in our designs
• Website content is protected by copyright
• LuxaMax trademarks and logos are our property
• Custom designs remain our intellectual property unless transferred

10.2 Your Rights

• You receive a licence to use installed systems
• You may not reproduce or distribute our content
• Fair use provisions apply for installed systems

11. Data Protection

We collect and process personal data in accordance with our Privacy Policy and UK data protection law. By using our services, you consent to our data processing practices as described in our Privacy Policy.

12. Health and Safety

We are committed to health and safety and require:

• Compliance with all relevant safety regulations
• Cooperation with our safety procedures
• Reporting of any safety concerns immediately
• Maintenance of safe working conditions

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters and extreme weather
• Government actions and regulatory changes
• Labour disputes and supply chain disruptions
• Pandemic restrictions and public health emergencies

14. Dispute Resolution

14.1 Complaints Procedure

If you have a complaint:

1. Contact us directly to discuss the issue
2. We will investigate and respond within 14 days
3. Escalate to senior management if not resolved
4. Consider mediation before legal action

14.2 Governing Law

These Terms are governed by English law and subject to the jurisdiction of English courts.

15. Changes to Terms

We may update these Terms periodically. Changes will be posted on our website with an updated revision date. Continued use of our services constitutes acceptance of modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms or our services: